Frequently Asked Questions

Get answers to common questions about Lash Removal & Cleaning (Cluster Lashes Only).

Appointments typically take 20–40 minutes depending on cluster density and adhesive amount. Your technician works carefully to dissolve bonds with oil-based remover, cleanse the lash line, and apply a soothing serum. We'll confirm timing during booking based on your specific needs.

Yes. We use gentle, oil-based removers and a soft cleansing routine to minimize irritation. Please tell us about allergies, recent eye procedures, or sensitivities during booking so we can patch test or adjust products for your comfort and safety.

When performed by our trained technicians, cluster lash removal should not harm natural lashes. Using proper oil-based remover and gentle techniques prevents pulling. If any weakness exists, we recommend a recovery serum and a short rest period before applying new extensions.

Arrive with clean, makeup-free eyes and avoid waterproof mascara beforehand. Skip caffeine if you're sensitive. Bring contact case or remove lenses prior. Inform us of recent treatments or allergies; this helps us tailor product choices and ensures a comfortable, efficient appointment.

We usually recommend waiting 24–48 hours after removal to let lashes settle, though sometimes immediately after is acceptable if lashes look healthy. Our technician will assess lash condition and advise best timing to ensure safe, lasting new extensions.

Yes. We use professional-grade oil-based removers designed to gently break down adhesive on cluster lashes without excessive rubbing. This allows clean removal while protecting natural lashes; we follow with a thorough cleanse and soothing serum to nourish and refresh the lash line.